When you call to request forklift repair, we'll do everything we can to get your equipment up and running again as fast as possible. Below is a list of the basic info we need to get a forklift mechanic on the way.
At the absolute minimum, we need to know:
The more info you can give us, the easier it will be for our technician to fix the problem (and the less you’ll have to pay).
We approach service requests in the same way medical professionals diagnose a patient. When you call, be ready to talk about the problem, when it started, how long it’s been going on and what the equipment is doing when the error occurs. If your team has made attempts to solve this problem, let us know what was done and how that affected the state of your equipment.
If you don’t know the name of a part or how to describe the problem in technician-speak, don’t worry. Take some photos and do the best you can to describe the issue.
A customer once told me, “My forklift smells like hot jelly donuts.” Turns out it was an antifreeze leak that reached the exhaust, which caused the sweet smell.
Our mobile mechanics can repair many types of material handling equipment, including loading dock equipment. I had a customer tell me their loading dock was making a sound like a space gun. They had an electrical contact problem and that was a great description.
Time is money. The less time a tech spends diagnosing and fixing a problem, the cheaper the repair bill will be. The more information you can provide, the sooner we can get your equipment back up and running.
Be prepared to tell our dispatcher:
Once the dispatcher tells you a forklift technician en route, gather your maintenance records. This may include:
The forklift's service history can help the technician troubleshoot and diagnose the problem.
If you don’t have an account with MidCo, the dispatcher will need some additional information before they can send someone out. It takes a little bit of time, which will be at a premium if you have an equipment breakdown.
Consider taking a moment (before disaster strikes) to contact us and create an account. It doesn’t cost anything and will save you precious time if a forklift or other equipment goes down.
Auburn 253-854-5438
Pasco 509-547-7413
Wenatchee 509-663-9009
Yakima 509-457-5137
Request Forklift Service
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